Placing an order
Customers use electronic forms to order item(s). A customer is any person who uses an electronic form to order at least one item, fills out required information, and submits an order. All prices are indicated in Euros, VAT included. Items are ordered through electronic forms, by clicking on the selected item and adding it to the cart. Item(s) are considered as ordered when a customer selects and confirms payment details.
Shipment
Within the EU, we have a trusted partner company – SOCIJALNA ZADRUGA HUMANA NOVA. in Croatia, who is responsible for all international shipping. All shipments will be dispatched from Croatia.
Shipping partner is Mail Box Etc. (MBE). Customers can choose the option to ship Economy and Express delivery.
Ordered items are packed to withhold damages from standard shipment and delivery handling. Upon delivery, customers should inspect the package and in case of product damage, immediately proceed with the below outlined return and replacement policy. In cases where customers do not receive their orders or delivery notifications after shipment and in the estimated timeframe, customers may notify the seller to undertake a search for the missing item(s) or send a replacement. If a customer refuses to accept ordered item(s), the seller has the right to request compensation associated with shipment rates and handling. The seller is obliged to send the item(s) upon receiving confirmation of the online transaction.
Return and replacement policy
Web shop items can be returned within seven (7) days of receipt of delivery if you received a damaged product or one you did not order.
The items are standard sizes. Some items are linked to size charts where customers can check the exact dimensions of t-shirts and hoodies. For this reason, we do not accept returns or provide replacement items for sizing issues.
When returning orders, they should be packed securely in the original product packaging, unused and with the original clothing tags attached. Otherwise, we cannot accept the return or replace item(s).
Should we receive back the ordered items following failed delivery attempts, SOCIJALNA ZADRUGA HUMANA NOVA. will send two additional notifications within a month. The address provided in response to one of the two notifications will be considered as the new shipping address. If the address is in Croatia, the item(s) will be sent free of charge. However, in cases of international shipment, the customers pay shipment fees. If we do not receive a response to additional notifications within 60 days of receipt of order, we will delete the order and issue a refund (minus shipment fees).
Additional help
Should you have questions related to your order or special delivery options and payment, you can contact us at shop@dubioza.org.
Payment methods
- Credit or debit cards
- Paypal
- Payment upon delivery (Croatia only)
Credit card purchase security statement
The privacy of your data is protected and secured using the latest version of TLS encryption. Online payment pages are secured using the Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is the process of encoding data to prevent unauthorized access during its transmission. This ensures the secure transfer of information and prevents unauthorized access to data during communication between the user’s computer and the WebPay service, and vice versa.
The WebPay service and financial institutions exchange data using a virtual private network (VPN), which is protected from unauthorized access. The Monri Payment Gateway is certified according to the PCI DSS Level 1 security standard mandated by Visa and Mastercard rules. The merchant does not store credit card numbers, and the numbers are not accessible to unauthorized persons.
Confidentiality
We protect customers’ data by requesting only basic information necessary for purchasing and shipment. Additionally, we inform our customers about the way we use their personal data. All personal data are confidential and only available to SOCIJALNA ZADRUGA HUMANA NOVA. for the purposes of conducting business. Our employees and business partners adhere to the same confidentiality standards.
